Our Return Policy

Please call us at 716-250-2803 or 1-877-PEWTER3 to obtain a Return Authorization Number (RMA) or email us at Returns. Return Authorization requests will be processed within 24 hours of the request, Monday through Friday, not including holidays. Your order numbers must match our documentation & records regarding the issue. Refunds are processed in the same form as original payment used for purchase up to 1 to 15 days upon us receiving the return. We can only refund initial shipping charges or return shipping charges incurred by you if item is defective or return is a result of an error on our part.

• Shipping orders may be returned within 30 days of signed delivery, accompanied by a copy of original receipt.
• All returns MUST be pre-authorized by phone or email (Return Authorization number must be included with returned shipment).
• Items which have been returned after 30 days will not be accepted and will be re-shipped at customer's expense.
• A full refund for the returned product(s) will be issued ONLY if returned item is new re-sellable condition.
• Products in new re-sellable condition are described as having NO scratches, dents, fingerprints or otherwise show any signs of use.
• Items which show signs of use will be subject to a 15% restocking fee and/or buffing fee.
• Engraved items are considered to be custom items, and therefore are non-returnable
• Custom manufactured items are non-returnable

Satisfaction Guaranteed

Amherst Pewter stands behind our products and guarantee your satisfaction. All items purchased are guaranteed to be free of defects. Should you receive an item that is defective or damaged we will gladly accept the return and replace it with new product within 2 days of the receipt of your product. Please return the item in original packaging and condition within 30 days. We cannot accept returns of items that have been used. Please be sure to inspect all items before using to ensure that they are free of defects. We are not able to refund shipping charges incurred unless item is defective or return is a result of an error on our part.

Amherst Pewter
2810 Sweethome Road
Amherst, New York 14228
1-877-PEWTER3
716-250-2804 (fax)